Employment Type: Full time Shift: Day Shift Description: Why Saint Joseph Health System? Saint Joseph Health System is a not-for-profit, multi-hospital health system located in North Central Indiana. Our system includes: 254-bed acute-care hospital at the Mishawaka Medical Center 58-bed acute-care hospital at the Plymouth Medical Center More than 85 providers in the Saint Joseph Physician Network What we offer: Competitive compensation and benefits packages including medical, dental and vision coverage. Retirement savings account with employer match Generous paid time off programs Employee referral incentive program Tuition/professional development reimbursement Nursing Scholarship opportunities JOB SUMMARY Responsible for coordinating the day-to-day services of the front office or clinical back-offices services within a designated Network medical practice location. The Medical Office Coordinator performs posting, charge entry, and guided supervising functions. Services as the PCO Coordinator. JOB DUTIES Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values. Knows and adheres to all laws, accreditation standards and regulations pertaining to patient health, safety and medical information. Serves as the point person and primary resource for the coordination of the front office or clinical back-office functions within assigned practice location. Proficiently performs the necessary day-to-day job functions to effectively and efficiently operate the front office or back office. Fills in for posting, charge entry and all other job positions vacant due to employee absences or unfilled positions. Participates in department processes by providing direct specific support duties such as the ordering of clinical and non-clinical supplies, performs medical receptionist and medical records clerk job duties, and or medical assistant duties depending on primary front or back-office role as assigned by manager. Actively supports the implementation of annual operational goals and objectives for assigned medical practice location. Ensures the provision and delivery of cost-effective, high quality, accessible and efficient customer-oriented service delivery by physicians and associates of assigned practice location(s). Prepares all office referrals and documentation required by physicians. Downloads dictation and reconciles outstanding dictation for each physician. Schedules referrals. Prepares and/or coordinates all patient termination letters. Calls prescriptions to the pharmacy and notifies patient. Retrieves messages from the refill line. Serves as PCO coordinator. Participates in new employee interview processes, orientation, and employee training and employee competency assessments as requested by Manager or Supervisor. Assures the accurate completion of all required work activities associated with front office, clinical back office, and medication room and/or staff responsibilities. Ensures that current policy and procedures are utilized in the daily performance of front office or clinical back-office duties by self and assigned staff. Assists in the provision of direct training and coaching to staff in assigned area or responsibility or location, assuring staff knowledge and understanding of all job-related policies, procedures and standards of service. Assumes responsibility, as assigned by the Manager or Supervisor, for daily staff scheduling of associates and assigns work activities utilizing variable staffing techniques, cross-training methodologies and cost benefit analysis processes for assigned area(s) of responsibility or location(s). Assists the Manager or Supervisor in ensuring that work systems, workflow and staffing systems promote timely, efficient and cost-effective service delivery and customer satisfaction. Monitors, evaluates and audits daily operational and/or financial activities of assigned area(s) of responsibility and assures the integrity of work performed by associates. Assists the Manager or Supervisor in ensuring the maintenance of mechanical equipment, availability and adequacy of supplies and the safety of the work environment in the assigned area(s) of responsibility. Maintains technological competencies, organization, and neatness in the work area. Completes all mandatory in services in required timeframe. Regularly assists co-workers as needed. Utilizes resources in a manner, which reflects an understanding of proper stewardship. May be responsible for coordinating/tracking various programs of the office such as patient training programs; and may assist in data collection and analysis of such programs for performance improvement measures. Performs other duties and activities as may be assigned. JOB SPECIFICATIONS AND CORE COMPETENCIES Education: High School graduate. Previous formalized medical office training preferred. Successful work experience in a medical office setting desirable. Licensure: None. Experience: Demonstrated experience and responsibilities with three to five years' experience in a medical office practice or ambulatory medical service setting required. Highly proficient and knowledgeable in the use of computers and Microsoft and Medical Manager software programs, procedure/diagnosis coding, clinical patient care activities, daily patient accounts and financial management procedures and customer/patient relations. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.