This position plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The Window Measure Technician works in the field performing Project Scope Reviews and obtaining measurements for new installations. The Project Manager acts as a liaison between sales and the customer, ensuring we can install what was sold and taking accurate measurements to ensure error-free product and materials procurement. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing four to six appointments per day, on average.

Essential Job Functions

• Performing Project Scope Reviews to determine if what was sold can be installed.
• Taking accurate measurements for new bathroom remodeling projects (once trained)
• Taking accurate window measurements for new window projects, as a back-up to 5-Star Service Technicians.
• Reviewing job-related paperwork, personally and with the customer.
• Troubleshooting jobs with Sales and Dept Manager as needed to meet customer’s expectations and ensure an error-free project.
• Providing excellent customer service during in-home visits.
• Taking clear project photos, uploading them to CompanyCam, and tagging them accurately.
• Attending sales and production management meetings, as necessary
• Using devices such as an iPad and smartphone.
• Using a variety of ladders and tools to perform Project Scope Reviews and measures.
• Driving company vehicle to and from job sites.
• Wearing IHR apparel and maintaining a professional appearance and demeanor always.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance
• Strong understanding of all Improveit Products and associated features and options

• Ability to accurately take measurements and translate those into a variety of applications.
• Strong verbal communications skills (English literacy)
• Ability to work flexible shifts and adapt to changing workloads.
• Familiarity with iPad usage, mobile smart phones, and business/technology applications.
• Excellent Customer Service skills, with a focus on quality and results.
• Ability to maintain a preset schedule of job assignments.
• Well-organized and on-time to each appointment, without exception.
• Self-starter, efficient, productive, works well with a team.
• Valid Driver’s License.

Qualifications/Education:

• 5 years provide construction experience in the residential remodeling industry with experience in window measurement
• Bathroom remodeling experience a plus, but not required
• 2 years of experience in exterior residential home improvement experience.

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