General Responsibilities

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures.
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Help execute appropriate shift-specific procedures according to thedailyoperatingpla (DOP) Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of Customer (VOC) issues as needed.
• Onboard new hires in Workday.

Key Responsibilities

• Create a Service Culture designed to be "Guest Obsessed". Lead, model and coach exemplary customer service behaviors. Train all employees to focus on exceeding customer expectations through execution of friendliness, courtesy, product quality, cleanliness and service standards.

• Lead and drive the selling culture through customer service (OSAT), sales incentives and initiatives and average ticket growth. Analyze results, coach to consistent selling behaviors and create action plans to support sales growth and consistency in service.

• Project, create, and execute effective labor scheduling for the restaurant. Monitor labor variances daily and adjust accordingly. Maintain proper coverage via crew member schedules to ensure the restaurant attains/exceeds all customer service standards. Responsible for meeting labor guidance on a weekly basis.

• Partner with other restaurant managers to set the Daily Operations Plan (DOP) to ensure the team is positioned appropriately to be "Guest Obsessed" and is focused on areas designed to improve the customer experience in the restaurant. Teach, train and develop managers in appropriate DOP execution.

• Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and initiate corrective action, under the guidance and approval of the General Manager to address issues as needed. Follow up and ensure resolution of relevant VOC issues.

• Drive and execute marketing calendar including local restaurant marketing to ensure that every customer views your Taco John's as their favorite restaurant in the area, so they will come back again and again.

• Ensure huddles are conducted consistently on all day parts and the topics are delivered in a manner that focuses on exceeding the customer expectations. Teach/train and develop managers to conduct effective daily huddles.

• Supervise, train, mentor, develop and communicate with crew members and Restaurant Management team through team chats, manager meetings, etc. Supervise crew members and subordinate managers in a manner that maximizes retention. Support and lead Cultural Onboarding and ongoing restaurant communications within the restaurant as needed.

• Ensure the continual improvement of quality, service and cleanliness standards on all day parts, including monitoring food product quality. Help diagnose service issues and coach managers and crew to resolve.

Additional Requirements:

• Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, area office, etc., as business needs dictate.
• Must have or be willing to obtain ServSafe certification by end of training
• Must be at least 18 years of age.

Have you heard?!? Taco John's is coming to West Michigan and now is your chance to get in on the ground floor! Come be part of an exciting brand with great hours, great pay, and amazing growth potential. Meritage Hospitality Group, one of the nation's premier restaurant operators and the newest Taco John's franchisee is building new locations in West Michigan as part of our exclusive, multi-state development agreement with Taco John's. If you have at least 6 months of supervisory or management experience in a retail or restaurant setting and a desire to grow your career, we want to talk to you about this great opportunity!
What You'll Do
Our Assistant Managers provide daily leadership and mentoring to team members to ensure the restaurant meets operational goals. On our team, you'll be invested in as you develop your restaurant leadership skills in preparation for growing into a General Manager position and leading your own future restaurant.
Responsibilities of the Assistant Manager position include:

• Assist the General Manager in all aspects of operating the restaurant
• Lead the restaurant in the General Manager's absence
• Participate in annual store business plan development
• Make recommendations regarding the hiring and termination of employees
• Attend meetings requested by the General Manager, District Manager, or Area Director
• Develop restaurant operation skills and grow within the organization

What You Can Expect
As an Assistant Manager, you'll enjoy the following benefits:

• An hourly pay rate equivalent to up to $53,000.00 per year depending on experience
• Amazing opportunities for professional growth and development
• Medical and vision insurance
• 401k with company match
• Meal discounts
• Paid time off after meeting eligibility requirements
• Get paid weekly or take advantage of PayActiv for daily pay
• A fun work environment
• Casual dress code (jeans and company provided shirt)

What's Required for the Role

• Be at least 18 years of age
• Possess a high school diploma or equivalent
• At least 1 year of restaurant experience
• At least 6 months of prior supervisory experience in restaurant, retail, customer service focused, or equivalent
• Be able to multi-task while maintaining composure, give and take direction, work well in a team environment, and have a strong service focus
• Have or be willing to obtain ServSafe certification by end of training
• Ability to work full time and a combination of days, nights, and weekends for a total of up to five days each week
• Have excellent problem-solving and decision-making skills

Who We Are
Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nation's premier restaurant operators with more than 350 restaurants operating in 16 states. We are one of the largest Wendy's franchisees and soon to be the largest franchisee of Taco John's. In addition to quick service restaurants, we have developed West Michigan casual dining concepts Stan's Tacos and Morning Belle. Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members.
At Meritage, we are Inspired by Opportunity and Achieve Success Through Service. We live by our five Core Values - Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do. In the past five years, we have doubled in size and are projected to double in size again in the next five years with continued Wendy's growth, further development of our West Michigan concepts, and an explosion of new growth with Taco John's in up to 6 states. Now is the time to join!
We are an Equal Opportunity Employer. Inclusion is at the heart of our business.
Official applications for employment must be submitted via MeritageCareers.com.