Job Overview:

We are seeking a dedicated Individual to join our team. The ideal candidate will be responsible for overseeing the customer service department and ensuring that customers receive excellent service and support.

Responsibilities:
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer service metrics and prepare reports for management
- Train and coach customer service staff on best practices
- Collaborate with other departments to ensure overall customer satisfaction

Qualifications:

- Excellent communication skills in English, both verbal and written
- Ability to analyze data and trends to improve customer service operations
- Proficient in data entry and phone etiquette

-Accountability and personal organization

If you are passionate about delivering exceptional customer service, possess strong leadership skills, and meet the qualifications outlined above, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person