Front Desk Coordinator
Reports to
Chief Human Resources Officer
Key Partnerships
Human Resources, Executive Team, External Customers/Vendors
Mission & Vision
Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The company's end-to-end omnichannel solution leverages proprietary shopper behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint. Impel's fully integrated platform works seamlessly with all major website, CRM, and DMS platforms. To date, the company has delivered 19 billion shopper interactions, influencing more than $5 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Job Summary
As a front desk coordinator, you are the first point of contact for visitors and clients, representing the face of Impel. Your primary responsibility is to ensure efficient and hospitable communication between individuals both within and outside the company. You will manage the front desk, handle incoming calls, manage incoming mail and package delivery, greet guests, and provide administrative support to various departments.
Our Values
Relationships - We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit - We approach every activity and opportunity with tenacity and tireless execution.

Results - We achieve success for our partners and take personal accountability for everything we do.

Energy - We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness - We lead with curiosity, which drives us towards continuous learning and innovation.
Passion - We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.

Essential Functions of the Job
Responsibilities

• Greet and welcome visitors with warmth and professionalism.
• Manage incoming calls, directing them to appropriate employees or departments.
• Maintain a tidy and organized reception/front lobby area.
• Assist guests with inquiries, providing information and guidance as needed.
• Provide general administrative support such as scheduling appointments, managing calendars, and handling correspondence.
• Assist with clerical tasks including photocopying, faxing, and filing.
• Coordinate mail distribution and courier services, including intake and delivery of incoming mail and packages to appropriate employees or departments.
• Serve as a communication hub, relaying messages and inquiries to relevant personnel, as needed.
• Communicate effectively with colleagues to ensure smooth operations.
• Address and resolve visitor and caller concerns promptly and effectively.
• Anticipate and proactively resolve potential issues to maintain a positive environment.

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.

Requirements
Qualifications:

• High school diploma or equivalent; additional certification in office management is a plus.
• Proven experience as a receptionist or in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well in fast-paced environments.

Salary Description

Competitive in geographical markets, globally.