Role Overview

Coordinate with the home builder and support all title teams to execute the home closing process including document organization and delivery, and excellent communication to support a seamless closing experience for all parties.

Core Functions

• Execute proactive processing and uploading of title documents to support timely closing preparation.
• Serve as an efficient and friendly intermediary and first contact between home builder, lender and appraiser by email and by phone acting as the customer service representative and traffic controller.
• Execute and enhance systematic approach for document preparation and communication that maintains excellent service and a strong lead time for each closing.
• Coordinate day-to-day operational functions in the physical office by processing mail/deliveries and stewarding and stocking supplies.
• Execute in-person closing experiences as needed.

Work Environment and Physical Requirements

• Office environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Ability to lift 5 - 20 pounds.

Hours and Schedule

• Average 20-29 hours per week.
• Minimal travel required for company events and inter-region collaboration.