The Quality Engineer is responsible for developing and implementing procedures for inspecting the quality of products in accordance with the company's standards. They are also responsible for PAPP and FAI submittals. They will lead and manage the quality team of inspectors and will be responsible for the organizational and procedural direction of the quality team.

•Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes, and procedures to aid and improve operational performance

•Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance 

•Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies 

•Respond to customer complaints putting in containment actions, full analysis, pokayokes (error proofing), and implementing short-term and long-term countermeasures.

•Champion a program for the implementation and sustainment of a continuous improvement culture 

•Act as a point of contact for customer quality issues 

•Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts. 

•Establish and refine quality sign-off instructions, standards and documentation • Produce written reports and make presentations 

•Train others in all aspects of the quality system and application of procedures • Motivate and coach the team to operational success

•Monitor the completion of tasks and ensure good performance and record on appropriate systems. 

•Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them

•Review, implement and update company records e.g. training matrices, performance reviews, risk assessments 

•Provide technical expertise to the team

•Management of the Quality Engineers and Technicians in the sign-off of parts and the resolution of internal/external quality concerns

•Perform root cause analysis and resolve problems and advise others of any impact 

•Set department objectives/KPIs and review and assess ongoing performance of direct reports 

•Manage, coach and develop a high performing Quality Operations team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements 

•Motivate and coach the team to operational success. 

•Monitor the completion of tasks and ensure good performance and record on appropriate systems. 

•Review, implement and update company records e.g. training matrices, performance reviews, risk assessments 

Skills and Attributes:

•Excellent leadership and management skills 

•Excellent people skills 

•Ability to manage a variety of cross-functional team members. 

•Excellent written, verbal and presentation skills. 

•Excellent organizational and follow-up skills 

•Competent in problem solving, team building, planning and decision making

•CMM programming is a must. Calypso preferred.