Develop, analyze, design, and support the AS/400 application systems that support the business processes.
Perform problem analysis on functional and technical issues related to application software.
Provide effective and timely communication to the end-user community and IT team.
Support customers by responding to help calls issues.
Develop technical documentation for IT and business processes.
Develop departmental training related to department or business processes.
Develop an in-depth understanding of the Lancaster business processes and a general understanding of the Arconic GRP business.
Adhere to all Arconic compliance rules and conduct the regular activities we perform for our business applications (e.g. participating and supporting audit, supporting month-end closing, etc.)
Execute above responsibilities within Arconic corporate strategy, guidelines, and policies.
Key Objectives
Collaborate with our business customers to maintain an effective relationship to keep alignment with their business application priorities.
Align work tasks to support and maintain department metrics and goals.
Completed IT work requests and resolve customer help calls to the established department metric.
Maintain and enhance departmental application documentation.
Conduct departmental training session related to departmental processes, software applications and business processes.
Comply with all ASAT and audit requirements regarding relevant and applicable matters.
Collaborate effectively and professionally with IT team members and business customers.
Provide 24 x 7 support for the Lancaster plant on a rotational basis.
QUALIFICATIONS
Basic Qualifications
5 years’ minimum experience in AS/400 platform and Synon programming language.
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as a U.S. citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder), Political Asylee, or Refugee.
Preferred Qualifications
Bachelor’s degree in Computer Science, Business, Mathematics, or related field from an accredited institution.
5 years of business systems analysis and support experience
5 year of development in AS/400 platform and Synon programming language
High level of application development and support skills; good knowledge of application support process and IS infrastructure.
Strong communication skills
Problem management experience
Strong affinity with business processes in a manufacturing, sales and financial environment
