Description

POSITION OVERVIEW:

Provide TANF customers that self-initiated enrollment into post-secondary and or vocational training. Provide trauma informed case management that leads to job placement and job retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent, prompt, and staff-assisted customer service to customers enrolled in EARN activities;
• Meet one on one with all new customers within one week of receiving a referral for enrollment and support the customer with setting goals using Goal 4IT approach and tools;
• Complete an initial goal plan and review customer assessment forms at the time of enrollment in order to support goal-setting processes.
• Participate in ongoing group and one on one meetings with customers to help schedule activities and follow up on plans;
• Interact with customers at least twice a month and document progress toward goal achievements. (interaction may include face to face meetings, telephone calls, and emails);
• Participate in customer-focused meetings and work with Instructors, Job Developers, Workforce Counselors and Life skills Coach to implement plans that will lead to successful completion of educational activities and or job placement;
• Communicate with the customer and educational providers as needed to gather information necessary to support with the customer’s continued enrollment in the EARN program;
• Review customer time and attendance reports to ensure that customer is meeting time and attendance requirements, meet with customer to develop make up plans as needed; monitor customer compliance with time and attendance requirements;
• Review customer activities to ensure that customer is participating in their appropriate Vocational Education , job search activities, and meeting with Job Developers to obtain employment; meet with customers to develop plans for securing employment;
• Assist Job Developers with verifying employment; work with customers to obtain required pay documentation; submit Placement Forms to employers to verify hours or request Work Number verification when customer does not provide pay documentation as needed;
• Contact customers after they are placed to check on job retention progress and re-engage customer with EARN Center if they stop attending school and or if employment is lost; coordinate customer work activities with wrap around activities;
• Assist customer in obtaining needed supportive services from CAO and other resources; 
• Provide counseling and referral services as needed;
• Maintain case notes documenting all activity;
• Perform task as described in protocols for CWDS, ClientTrack and Kronos;
• Maintain customer file per contract requirements;
• Complete and submit reports as required;
• Attend Impact and funder meetings as required;
• Attend center and other meetings as required; and
• Other tasks as needed.

Qualifications

QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university in a Human Services related field; or 5 years equivalent experience;
• Minimum of 2-3 years of experience working within an employment/training or human services environment, or related field.
• Bi-lingual in Spanish helpful
• Excellent verbal and written communication skills
• Sound knowledge of office computer software
• Sound knowledge of Philadelphia area and city agencies/systems