Our client, a global food manufacturing company in the Battle Creek area, is seeking a Customer Service Representative who will be the cornerstone of consumer satisfaction and brand integrity.

This role is perfect for those who thrive in an environment where every day brings a new challenge, and the impact of your work directly influences company success and consumer trust.

You will play a pivotal role in managing consumer inquiries, ensuring data quality, and handling quality issues with precision and care.

If you're passionate about delivering exceptional customer service and possess a keen eye for detail, this is your chance to join a team where your contributions are valued and your growth is nurtured.

Responsibilities :

• Efficiently manage daily incoming mail, ensuring timely review, filtering, and processing.
• Oversee and prioritize tasks, email queues, and inboxes, finding optimal solutions for escalated consumer contacts.
• Address urgent or sensitive consumer issues with empathy and effectiveness, including health-related complaints and product quality concerns.
• Maintain the integrity and accuracy of consumer contact data by regularly reviewing and correcting critical data elements.
• Process quality and claim samples through detailed inspection, documentation, and coordination with chemistry labs, ensuring accurate tracking and retention.
• Support continuous improvement by analyzing current issues, adjusting response strategies, and updating knowledge base articles.

Last updated : 2024-04-26