Description

Reports to: Practice Administrator

Summary: The Office Manager is responsible for the daily oversight of multiple centers and acts as the liaison for staff and patients to the Corporate offices through the Practice Administrator.

Job Duties and Responsibilities:

• Responsible for the daily office operations of multiple centers including daily end of day close out by twelve noon of the following day.

• Ensure all policies and procedures are being followed.

• Liaise with Billing Company, ensure that all billing is provided and completed according to policy guidelines.

• Create and maintain proper staff schedules to ensure adequate coverage.

• Responsible for the “change drawer”. Must complete log for each transaction and balance money daily.

• Implements office policies as described in the operational manual.

• Discusses and recommends issues or potential procedural changes to the Practice Administrator to increase efficiency in the work flow.

• Conducts an orientation for every new staff member recruited for the center.

• Ensures that front desk staff is properly trained for front desk responsibilities.

• Conducts in-service activities with staff members to ensure that all staff are kept abreast of any new or relevant changes in operational procedures.

• Responsible to assess and complete all medical record requests according to state and federal guidelines.

• Ensures that the center is compliant with all state and federal regulations regarding equipment, i.e.; Crash cart.

• Prepares and submits annual performance reviews for staff to Practice Administrator

• Management of insurance contracts and ensure compliance to contractual arrangements.

• Maintain and control removal of medical waste in compliance with regulatory requirements.

• Ensures compliance with current healthcare regulations, medical laws and ethics.

• Review and maintain medical and office supply inventory. Order as needed to maintain inventory and budget.

• Liaise with vendors regarding equipment and supplies

• Ensure that patient files are current and accurate according to policy for sign out.

• Liaise to patients to ensure that all needs are met. Act as intermediary for any issues regarding patient care.

• Ensure patient satisfaction.

• Manage patient flow of centers.

• Other duties as assigned.

Requirements

Must have Medical Office Management experience, ideally 3 to 5 years in an urgent care or primary care environment.

• Proven management responsibility and practice oversight.

• Preferred Certified Medical Assistant (CMA)

• Preferred Certified Medical Manager or Certified Medical Practice Executive (CMPE)

• EPIC EHR experience preferred.

• Knowledge of medical billing.

• Knowledge of accounting, data and administrative processes and principles.

• Knowledge of applicable regulations and state and federal laws.

• Computer skills including knowledge of relevant software.

• Ability to travel to different centers on a daily basis.