Biomedical Field Service Technician

Job Title

Biomedical Field Service Technician

Reports To:

Service Manager

Company Description:

At iMed Biomedical, we value the role each team member plays in helping us deliver on our mission of making life better for patients. We take pride in providing a rich and rewarding career opportunities that enable team members to reach their highest potential. iMed Biomedical offers opportunities for learning and career development and a benefits program. We promote a diverse and inclusive workplace. Our team members have a voice in their work through surveys, pulses and town halls. And we honor and celebrate our staff with year-round employee appreciation events.

What iMed Biomedical can offer? Competitive pay Annual merit bonus and incentive plans o Extensive hands-on training and development o Company uniforms and all necessary tools provided o Business travel and all related expenses paid o Service training and coaching program o Medical and life insurance 401(k) with a company match o Paid vacation time and paid holidays Opportunities for advancement

Job responsibilities

• Respond to customer field service requests for service, determine root cause (s), troubleshoot, and take corrective and preventive action.
• Perform installation, preventive maintenance (PM), corrective maintenance (CM), and provide technical guidance to medical staff and biomedical engineers on proper usage of the system.
• Perform all aspects of technical work required to support all products and technical services to customers.
• Collaborate with client success/sales team to implement service level agreements
• Create and maintain accurate and timely service reports that give visibility to quality, timeliness and efficiency of the service performed.
• Comply with iMed Biomedical’s service and quality policies.
• Ability to work extended hours (need based) to support internal/external customer needs.
• Ability to travel 50% of the time.

General Guidelines: Fully experienced with an exceptional skill set or knowledge, works with minimal supervision; capable of serving as a trainer, mentor to junior and mid-level staff. Capable of performing in a lead capacity.

Requirements

• A Bachelors or Certificate in biomedical electronics or a similar discipline, at least 1 year of experience preferred.
• Strong time management, technical, organizational, problem-solving, and troubleshooting skills.
• Ability to quickly adapt to changes in time demands and priorities.
• Familiar with sterilization devices.
• Open to work in healthcare facilities alongside medical staff.
• Department of Defense (DoD) Biomedical Equipment Technician Training
• Ability to work flexible hours and travel 50% of the time.
• Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
• Communicate leads to management and sales staff. Be a positive ambassador for iMed

Biomedical, Inc.

• Other duties as assigned.
• Physical working requirements include: o Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping. o Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds. o Routinely lifting, lowering and carrying up to 75 pounds. o Walking and standing for extended periods of time. o Working in confined spaces and under variable temperatures for extended periods of time. iMed Biomedical, Inc. is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

We invite you to learn more about iMed Biomedical: www.imedbiomedical.com
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Work Remotely

• No

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Travel requirement:

• Up to 50% travel

Education:

• Associate (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Multiple locations