What You'll Do

The Quality and Safety Specialist is responsible for market level support for initiatives, programs and process improvement activities related to clinical quality, patient safety, performance measures, patient satisfaction, regulatory requirements, and associated education.

• Champion, develop and support quality initiatives, performance metrics and clinical workflows that promote safe, effective clinical care, cultivate a culture of continuous improvement, and support organizational Quality and Safety goals.
• Collaborates with organizational leadership and safety partners to assess and improve systems of care delivery, identify Safety Events utilizing a standardized classification system and facilitate investigation and action plan development in response to Safety Events.
• Facilitate Root Cause Analysis (RCA), clinical case reviews, Plan/Do/Study/Act (PDSA) cycles, Performance Improvement Projects (PIPs) and other improvement methodologies to optimize quality of care, clinical outcomes, workflow, use of resources and patient experience.
• Partner with market clinical team members (providers, APPs, RNs, SW, care team assistants, etc) and operational partners to identify areas for targeted improvement.
• Utilize data measurement, analysis and reporting to identify and support improvement initiatives.
• Implement applicable quality assurance and/or regulatory standards including NCQA and other relevant professional entities as applicable.
• Work collaboratively with internal and external stakeholders to accomplish goals.
• Communicates effectively using verbal, written and interpersonal methods regarding program outcomes and patient stories.
• Provide training to clinic and non-clinical teams in Quality and Safety topics in formal and in-formal settings.

What You Bring & How You Qualify

• Bachelor’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc) required.
• 3 years of clinical healthcare experience required
• 1 year experience in healthcare quality, patient safety and/or performance improvement
• Experience in data use, analysis, and reporting
• Experience leading change
• Project management experience

Preferred Qualifications

• Master’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc).
• Clinical experience in pediatrics
• CPHQ Certification (Certified Professional in Healthcare Quality, or/and CSP Certification (Certified Safety Professional)
• Experience in HEDIS, NCQA, CAHPS, CMS, and state & federal regulatory and accreditation requirements
• Experience in population health tools/data management systems

What We Offer (Benefits Perks)

We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
We provide these additional benefits and perks: 

• Full medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO 10 Company Holidays & 2 Floating Holidays
• Paid parental leave 
• Pet Insurance
• Additional benefits to be detailed in offer.