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Can you imagine a career in IT where you enjoy coming to work every day?
We can! For over 20 years we've been imagining the future and working to build IT infrastructure and resources to support it. Imagine IT proudly provides cloud and computing solutions coupled with IT service and support. We are on the search for the next great IT Support Technician.
When you join our service delivery team as an IT Support Technician you will utilize several skills to provide all-star customer support to our clients, occasionally serving them onsite at their location. You will be responsible for handling service support requests confidence, empathy, and a bit of charm. To be successful in this role, you should possess the ability to think fast on your feet, have a dedicated willingness to help others, and appreciate our client, taking their frustrations in stride.
The IT Support Technician will assist end users in resolving hardware and software issues by fielding telephone calls and/or through email communication, diagnosing problems and performing troubleshooting activities. For each interaction with an end user, you will document, track and monitor the problem to facilitate a timely resolution.
Responsibilities:
Skills:
Working Knowledge and Experience:
Requirements:
Most of the support we provide requires daily interaction with computers for extended periods of time. This could be standing or sitting up to 8 hours a day or more. The IT Support Technician role may occasionally require travel to a client site so the ability to travel legally and safely is a must. You may also work with physical hardware including workstations, printers, servers, and more; you will need the ability to lift and move up to 40 pounds on an occasional basis.
For your hard work you'll be rewarded with robust benefits and perks:
Our team is made up of veteran entrepreneurs, brilliant technical minds, and tried-and-true professionals dedicated to the success of the business and our community. The best technology needs the best people.
Full Time
Consumer Services
$71k-91k (estimate)
03/11/2024
05/08/2024
imagineiti.com
MINNEAPOLIS, MN
25 - 50
1998
RICHARD ANDERSON
<$5M
Consumer Services
Imagine It, Inc. is a regional technology services firm that specializes in providing value driven technology solutions for small and mid-size business. Imagine ITs competencies include technology consulting, custom web development, systems engineering & deployment, cloud services and day-to-day IT management and support. Imagine ITs clients enjoy a high level of technical expertise with a business perspective that allows these businesses to utilize technology to improve upon organizational efficiency and profitability.
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