Front Desk Agent

Duties:
- Greet and welcome patients and visitors in a professional and friendly manner
- Register new patients and update existing patient information in the medical records system
- Schedule appointments for patients and coordinate with medical staff
- Answer phone calls and provide assistance or direct calls to the appropriate department
- Maintain patient confidentiality and adhere to HIPAA regulations
- Handle patient inquiries, resolve complaints, and provide excellent customer service
- Verify insurance information and collect co-pays or payments from patients
- Keep the front desk area clean and organized

Skills:
- Experience as a dental receptionist is preferred
- Proficiency in using Open Dental is preferred
- Strong knowledge of patient service principles and practices
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Familiarity with phone systems and ability to handle high call volumes
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality

If you are a detail-oriented individual with excellent organizational skills, strong customer service abilities, and experience in a medical or dental setting, we would love to hear from you. Join our team as a Front Desk Agent and contribute to providing exceptional care to our patients.

Please note that this position may require occasional evening or weekend shifts.

To apply, please submit your resume highlighting your relevant experience in medical reception, patient service, scheduling, and knowledge of medical records systems.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Life insurance

Healthcare setting:

• Private practice

Medical specialties:

• Pediatrics

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• San Antonio, TX (Required)

Work Location: In person