Job Category: Information Technology
Requisition Number: ERPSU001421
Posting Details
Posted: January 5, 2024
Full-Time
Locations
Showing 1 location
Piney Flats, TN 37686, USA
Job Details
Description
JOB TITLE: ERP Support Team Lead
FLSA STATUS: Exempt
DEPARTMENT: ERP Support
REPORTS TO: ERP Support Manager
SUPERVISORY RESPONSIBILITIES: Yes
JOB LOCATION: Piney Flats, TN
TRAVEL: N/A
ESSENTIAL DUTIES & RESPONSIBILITIES:
Leads/supervises the team members and activities, assigns, schedules, and follows up tasks, as well as performs all
team member level duties as needed.
Challenges and inspires team members to develop and grow while serving as a role model and mentor.
Keeps Operations Manager, Chief Operations Officer and other departments up to date.
Challenges others to develop as leaders while serving as a role model and mentor.
Ensures the successful completion of all projects assigned to their team.
Ensures that clear, concise documentation is written for all bug reports and projects assigned to their team.
Ensures that proper Quality Control testing is performed and documented on all software released for deployment
by their team.
Ensures that the deployment of update packages is properly announced and follows our established guidelines.
Ensures that all documentation is kept up to date.
Performs as a Analysts Team Leader (Team Leader Job Responsibilities.doc)
The Team Leaders are ultimately responsible for their groups. They simply must make absolutely sure that all issues get
resolved; keep ringing the alarm until they are resolved.
Minimum requirements:
1 year of supervisory and customer service experience. Acquired knowledge/education/experience/expertise of supervision, help desk functions, installation of & training in
hardware and software, basic accounting skills along with bug creation, basic QC testing and project management skills.
High School Diploma or GED
Qualifications
Education
Required
High School or better.
Experience
Required
1 year: Supervisory and Customer Service