Image 2000 is a nationally recognized distributor of multi-functional copiers and high-end production printers. Due to our continued growth, we are expanding our service team in the Los Angeles market.

We are looking for a motivated hands-on Field Service Technician to join our Los Angeles/South Bay team. The ideal candidate will be detail oriented and customer service driven. Sharp brand experience preferred. This is a home based position with travel to and from clients in the West L.A. and South Bay areas. Must have a clean driving record and reliable transportation.

Responsibilities

• Accurately diagnose, repair and maintain multi-functional copiers at customer sites to ensure maximum first call effectiveness and customer satisfaction
• Manage and maintain a highly accurate parts inventory via “Remote Tech” Mobile App
• Receive, prioritize and accurately close service calls via Remote Tech” Mobile App
• Assist with equipment installations as needed
• Keep current with new technology through off-site manufacturer's classes and online training
• Communicate escalated issues and solutions with team members and supervisor
• Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
• Maintain benchmark standards for call backs, incompletes and accountable time
• Availability at customer sites from 8am to 5pm (various sites in LA territory)
• Other duties as assigned

Qualifications

• Minimum 2 years experience working on digital copiers and/or laser printers

Sharp or Kyocera Certification a plus.

• A high school diploma or equivalent
• Computer literate and basic knowledge of networking concepts
• Electronic & mechanical experience/aptitude
• Basic use of Multi Meter
• Valid driver's license with an excellent driving record
• Personal vehicle, in good working order with current registration
• Professional appearance
• Customer service oriented
• Excellent communication skills
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Time management skills
• Excellent troubleshooting skills
• Team player, reliable, punctual and possessing a positive attitude
• Knowledge of Los Angeles and South Bay area

Benefits

• Competitive Salary
• Cell Phone / Laptop
• 401k with match
• Factory Training
• Paid Holiday, Vacation and Sick Time
• Free Health benefits!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Work Location: On the road