What You’ll Do

Primary (Essential) Functions:

• Assist producers in handling and processing of new and renewal commercial lines business.
• Provide in-house customer service to clients as assigned and requested.

Major Responsibilities

• Coordinate with producer (120 days before effective date) to obtain renewal and/or new business information.
• Maintain marketing sheet and update in Applied Epic.
• Assist in marketing new and renewal business, determine premiums, prepare presentation packets and maintain underwriting and marketing information by carrier. (Quote business in company rating systems as needed, if necessary).
• Prepare renewal and/or new business submission to carriers. Scan all policy information and loss runs into Epic and complete Loss Data & Large Loss Summary.
• Check new and renewal policies for accuracy in rating, coverages, signatures, and input into Epic.
• Ensure that these items are delivered and/or mailed to the client.
• Scan and process endorsements, cancellations, and audits as required.
• Receive and handle phone calls, emails, and faxes from clients and companies regarding coverages, certificates, or administrative problems, and comply with the request and/or refer to the producer or claims specialist only when necessary.
• Must respond to all client emails and phone calls by the end of the day on date received.
• Maintain an activity system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items.
• Be familiar with and follow agency E&O guidelines.
• Maintain electronic files in an orderly, up-to-date manner.
• Perform special projects at management’s request.
• Hybrid role

You Should Have:

Qualification requirements

• Must be a team player, self-starter, and creative with good communication skills, both verbal and written. Should have thorough understanding of commercial lines underwriting and coverages.
• Minimum two years’ experience in similar position is preferred. Must be licensed per state requirements.
• Must be proficient in Microsoft Word, Excel, and PowerPoint.
• Must be a leader and take responsibility for timely and accurate work.

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Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: FT positions – associates working 30 or more hours/week Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package.

Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry.

• 2023 Inc. Magazine’s Best Workplaces
• 2022-2023 Connecticut Top Workplace Award
• 2023 Denver Business Journal’s Best Places to Work
• 2020-2022 Business Insurance Magazine Best Places to Work in Insurance
• 2021-2022 Inc. 5000’s List of Fastest Growing Companies
• 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2022 Kansas City Business Journal’s Best Places to Work
• 2021-2022 Los Angeles Business Journal’s Best Places to Work
• 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
• 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
• 2021 Dallas Business Journal’s Best Places to Work
• 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
• 2021 Wichita Business Journal’s Fastest Growing Companies List