The A/R Collections Specialist is responsible for managing the collections process, focusing on outstanding invoices. The A/R Collections Specialist requires a solid understanding of billing and payment procedures as well as strong communication and negotiation skills to effectively ensure timely payment and minimize delinquency rates.

Essential Functions:

· Build and maintain positive relationships with customers while diplomatically addressing payment issues

· In collaboration with management, determine appropriate terms for repayment based on the customer's financial situation

· Investigate and resolve payment discrepancies or disputes by working with customers and internal departments

· Update customer account information and payment statuses in the ERP system

· Recommend changes to credit terms based on payment history and customer behavior

· Generate and analyze reports related to accounts receivable, aging, and collection performance

· Provide regular reports to management on collection activities and outstanding balances

· Ensure compliance with company credit and collection policies, as well as legal regulations related to debt collection practices

· Work closely with other departments to resolve issues and improve overall cash collection processes

· Document collection efforts, including notes on conversations with customers, agreements reached, and any additional information relevant to the collection process

· Identify opportunities for process improvement in the collections process to enhance efficiency and effectiveness

· Assist in the preparation of legal documents when necessary for collections or disputes

· Train and educate team members or other relevant staff on effective collection techniques and procedures

Skills / Qualifications:

· Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful

· Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions

· Collaborating - Working cooperatively with others to help a team or work group achieve its goals

· Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others

· Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

· Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive

· Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Preferred education and experience:

· At least 5 years’ experience in an A/R Collections position, with a solid understanding of accounting concepts

· Attention to detail and accuracy in data entry

· Proficiency in Microsoft 365 and ERP Systems

ILoca Services, Inc. is a privately owned, full service semitrailer dealership, specializing in sales, rentals & leasing, parts, and repair services. Headquarters is Aurora, IL, with 2 additional locations in Caledonia, WI, and Davenport, IA. Our company has received many accolades and awards for performing as a Premier Dealer, including top five and top ten sales awards from multiple vendors. We are extremely proud of being recognized for our outstanding achievements such as Diamond Distributor, and President Club awards.

Mission: ILoca’s mission is to provide the best products and customer experience to the semitrailer industry by empowering ILoca employees to execute all aspects of its business with a high level of integrity, teamwork, partnership and hustle.

We are proud to be recognized as a Great Place to Work® .

https://www.greatplacetowork.com/certified-company/7023165

ILoca Services – Your Partner for The Long Haul! ®

ILoca Services, Inc. is an Equal Opportunity Employer, where an applicant’s qualifications are considered without regard to race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity, or any other basis protected by law.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to Relocate:

• Aurora, IL 60504: Relocate before starting work (Required)

Work Location: In person