Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

We are looking for a Manager of Systems to lead the team supporting the daily operations of our Back of House Applications, including facilities & asset management, operations, and employee management systems. In this role, you’ll be responsible for supporting end users, handling escalations, monitoring performance and developing solutions for business-critical systems. You’ll partner with internal IT teams, vendors and stakeholders to support and deliver technology that improves our business. You’ll also act as a leading advocate for change and process improvement to promote a culture of Operational Excellence throughout our organization.

Responsibilities

• Hands-on participation in triaging support issues to ensure rapid resolution
• Ensure teams adhere to operational processes, such as change management, infrastructure & user compliance audits
• Provide guidance on best practices when leveraging technology to achieve business goals
• Define the overall strategy, standardization, and maintenance of software applications in support of business goals
• Manage direct staff including professional development, coaching and performance management
• Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services
• Collaborate with internal teams and stakeholders to achieve operational and strategic goals
• Provide support and guidance for various hardware and software upgrades
• Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained
• Establish processes to drive continuous improvement of system availability & performance
• Develop and maintain system documentation and compliance with all regulatory and security controls
• Maintain health and consistency of application environments
• Manage on-call rotation schedule
• Additional management/leadership activities as assigned

Qualifications

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration, or related field preferred
• Minimum of 7 years of experience in a technology support role
• Minimum of 5 years supporting business applications
• 3 years’ experience leading technical teams in a support function
• 2 years’ experience in vendor and stakeholder management
• Proven experience with relational databases preferably Microsoft SQL Server
• Demonstrates detailed technical knowledge in enterprise and web applications

Desired Characteristics

• Ability to interface and influence at all levels of an organization
• Ability to work in a flexible environment, where the job could evolve over time
• Ability to manage multiple projects and operational tasks, simultaneously
• Experience estimating project efforts
• Solution-oriented and team focused
• Excellent verbal and written communication skills
• Strong customer service attitude
• Technical and functional understanding of asset management, supply chain and business operations preferred
• Entertainment industry experience preferred

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000

Additional information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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