​

Job Title: Teletype Operator I

Division: Support Services – Police Inquiry

Union: SEIU

Location: 501 S Second St,Springfield, IL – Sangamon County

Salary: Starting salary for full time is $3,409.00.

Schedule: Thursday through Monday, 3:00 PM to 11:00 PM

Please Note: 

To be considered for this vacancy you MUST establish eligibility by taking and passing a keyboarding assessment and written, multiple-choice examination administered at an ILSOS Personnel Office in either Springfield or Chicago. Appointments for testing may be made by contacting the Personnel office at which you would like to test, or walk-ins will be accepted at the following testing sessions: 1:00 PM Tue & Thur. Any questions regarding these positions or applying and testing for these positions can be answered by contacting the Department of Personnel at these locations - Springfield at 217-782-4783 or Chicago at 312-793-5515 or by e-mail at sosjoblisting.com.

At the time of testing, a completed IL Secretary of State employment application MUST be submitted. Applications are available at either Personnel office, can be mailed upon request or are available online, with additional information regarding the ILSOS hiring and selection process, at https://www.ilsos.gov/departments/personnel/employment.html.

Overview: 

Operates teletype equipment involved in maintaining 24-hour a day, 7-day a week research and verification services to furnish federal, state, and local law enforcement agencies with information regarding driver’s license or vehicle data; addresses Organ Donor registry issues; handles high priority transaction requests and assembles requested data and transmits responses expeditiously.

Duties and Responsibilities:

• Receives email, teletype, and telephone hot-line inquiries from federal, state, and local law enforcement agencies regarding driver’ license, vehicle registration, vehicle identification, license plates, title, and business information.
• Researches and verifies information by use of computer, microfiche, Soundex, and other office equipment and files; operates computer, teletype, or telephone to transmit available information or directs to proper authorities for requested information; takes appropriate action to initiate trace of unavailable information.
• Provides information for the Organ Donor Registry for the Secretary of State; relays information to outside agencies and family members for registered donors.; maintains authorized user database.
• Transmits to various law enforcement personnel concerning license plate sales and expirations to designated terminals.
• Obtains confidential criminal history information related to high priority inquiries and responds in an expeditious manner to law enforcement agencies to confirm and verify the accuracy of transactions regarding wanted persons, stolen vehicles, guns, license plates and articles; enters and maintains confidential computerized records related to these transactions.
• Maintains LEADS Operating Manual and information bulletins, NLETS ORI Directory of all out-of-state terminals, and information relating to the policies, procedures, and rules of the Office of the Secretary of State.
• Performs routine maintenance and upkeep of computer and microfiche equipment; contacts appropriate sources for maintenance and mechanical difficulties; insures proper supplies available for operation of teletype equipment.
• May be required to testify in administrative, civil, and criminal proceedings as an expert witness for the Secretary of State, Department of Police.
• Performs other duties as required or assigned.

Specific Skills:

• Requires background free of felony convictions.
• Requires working knowledge of office practices and principles, business English, spelling, and arithmetic.
• Requires superior knowledge of office machines, including computer, microfiche reader/printer, etc.
• Requires ability to achieve LEADS certification as a condition of employment.
• Requires ability to communicate both orally and in writing and deal courteously with others.
• Requires ability to operate in an independent manner.
• Requires ability to work under stress situations.
• Requires ability to obtain operational records and provide information from these sources.
• Requires ability to retain pertinent Secretary of State policies and procedures.
• Requires ability to properly arrange material for transmission and to determine priority messages.
• Requires ability to recognize simple malfunctions of equipment.
• Requires ability to operate keyboard equipment at a minimal rate of speed.

Education and Work Experience:

Requires knowledge, skill and mental development equivalent to the completion of high school AND one year of clerical experience in a public or private organization, preferably including the operation of teletype equipment.

Application Process: 

• Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

​