Description

THANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator opportunity at our Westmont Rehab Services clinic! We would love to talk to you about joining our team if you

• Thrive in a fast paced, multifaceted public-engaging environment
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Are adaptable and able to work with different teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms
• Front Desk Medical office experience preferred
• EMR experience preferred
• Forward facing customer service required

Benefits 

• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

Job Summary

The main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services. 

The primary objective of this position is:

• To meet and exceed customer service expectations while executing front desk functions. 
• Communicate in a transparent and professional manner
• Contribute positively to the work environment
• Foster relationships
• Represent IBJI core values

The secondary objective of this position is:

• To execute established best practices relative to front office tasks
• Understand current policies and procedures and relative timelines
• Proficient with compliance regulations
• Apply effective and efficient strategies to task completion
• Adopt a team oriented approach 

Responsibilities 

• Greet patients upon entry with a smile, pleasant welcome and establish eye contact
• Answer phones with the established ‘phone greeting’ script
• Follow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirements
• Collect over the counter balances at the time of service 
• Provide new patients with insurance benefit and therapy cost explanation 
• Assist in patient account issue resolution
• Responsible for daily duties which include but are not limited to: new patient preparation, intake procedures, new referral follow up, account balance review, pre-certification and authorization account management, reconciliation of payments, and voicemail retrieval
• Scanning, faxing, and other clerical duties 
• Provide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon request
•  Assist in maintaining a clean and safe work environment
• Occasional travel to nearby clinics to provide coverage as needed 
•  All other duties as assigned

Requirements

Required Education and Experience

• Associates Degree or higher (Healthcare concentration preferred) or the equivalent of 2 years of customer service experience (Healthcare background preferred)
• Displays professional and effective writing and verbal communication skills
• Versed in technical skills such as EMR software; Windows; MS Office; Email access; internet
• Typing speed minimum 40 words per minute

Physical Requirements

• Ability to lift a maximum of 20 pounds to waist height
• Ability to be standing and sitting on a frequent basis during the day
• Ability to work on a computer on a frequent basis during the day

Work Environment

• Fast paced professional office setting
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
• Varied work hours to include opening and closing shifts