ILL-EGO Culture Brands in Fargo, ND is looking for one sales and customer experience rep to join our 12 person strong team. We are located on 1801 45th St S. Our ideal candidate is self-driven, ambitious, and reliable.

Responsibilities

• Sells products to existing and prospective customers. Continuously eager to learn about proper supplementation and apply it to sales with customers. Able to solve problems and complaints to maximize satisfaction and customer experience. Achieve sales targets, collaborate with team members and be able to receive feedback and improve constantly. Agree to follow all the core values and mission statement of ILL-EGO Culture Brands. Required Skills include: Highly motivated and excellent communication skills, prioritizing, time management and organizational skills as well as knowledge and interest in sport supplementation. Commit to supporting and being part of a growing team and company with efforts, communication and availability.

Detailed Qualifications and Requirements

Basic Skills

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Understanding the implications of new information for both current and future problem-solving and decision-making.

Social Skills

• Actively looking for ways to help people.
• Persuading others to change their minds or behavior.
• Being aware of others' reactions and understanding why they react as they do.
• Adjusting actions in relation to others' actions.
• Bringing others together and trying to reconcile differences.

Complex Problem Solving Skills

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills

• Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Analyzing needs and product requirements to create a design.
• Writing computer programs for various purposes.
• Generating or adapting equipment and technology to serve user needs.
• Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

System Skills

• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

• Managing one's own time and the time of others.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Determining how money will be spent to get the work done, and accounting for these expenditures.
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Desktop Computer Skills

• Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
• Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
• Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Task

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• Order tests that could determine the causes of product malfunctions.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

We are looking forward to hearing from you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $11.00 - $18.00/hour.

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