Join the IHOP family as an Assistant Manager and play a pivotal role in delivering exceptional dining experiences to our valued guests. IHOP is renowned for its warm hospitality and delicious pancakes. As an Assistant Manager, you'll have the opportunity to lead a dynamic team, uphold our high standards and contribute to the success of our restaurant. If you're a dedicated leader with a passion for food service and hospitality, we invite you to explore this exciting career opportunity with IHOP. Join us and be part of a thriving restaurant community where your leadership and dedication can make a difference every day.

Benefits:

• Career growth
• Flexible schedule
• Training and development
• Medical and Dental insurance options
• Competitive salary

Responsibilities:

• Respond to customer feedback and implement improvements as necessary
• Lead and motivate a team of restaurant staff, including servers, cooks and support staff
• Assist in managing the restaurant's budget, control costs and maximize profitability
• Monitor sales and expenses, implement pricing strategies and participate in financial planning
• Create a positive work environment, set performance expectations and provide ongoing training and feedback to ensure exceptional service and efficiency
• Train new and existing staff on IHOP's policies, procedures and service standards; identify skill gaps and facilitate ongoing training programs to enhance team performance
• Foster a culture of guest-centric service, ensuring all guests have a memorable dining experience by addressing their needs, resolving issues and maintaining a welcoming atmosphere
• Monitor and optimize workflows to maximize efficiency through overseeing day-to-day restaurant operations, including opening and closing procedures, inventory management and adherence to IHOP's quality and safety standards

Qualifications:

• Strong problem-solving abilities with a proactive approach to addressing operational challenges
• Demonstrated leadership and team-building skills, with the ability to inspire and motivate a diverse team
• Strong verbal and written communication skills to interact effectively with guests, staff and management
• Willingness to work a variety of shifts, including evenings, weekends and holidays as per business needs
• A genuine passion for providing exceptional customer service and a commitment to exceeding guest expectations
• One year of previous experience in a supervisory or management role within the restaurant or hospitality industry is preferred

Perks:

• Enjoy discounted meals at IHOP during your shifts
• Be part of a close-knit team that values collaboration and teamwork
• Recognize and celebrate outstanding performance

Please note this is not an exhaustive list of responsibilities and qualifications. The Assistant Manager may be required to perform additional tasks as needed to support the overall success of the business.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Springfield, MO 65803: Relocate before starting work (Required)

Work Location: In person