Description

As our Overnight Front Desk Agent, you will be responsible for ensuring guest satisfaction and product quality standards are met and providing an exemplary performance for other team members

to follow. You will be involved with all aspects of front desk operations and be a key person of reference for guests and vendors during evening hours

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Be readily available and approachable for all guests 
• Take a proactive approach when dealing with guest's concerns
• Extend professionalism and courtesy to guests
• Know local health and safety codes and regulations that apply to the resort
• Maintain guest service as the driving philosophy of the resort
• Personally demonstrate a commitment to guest service by responding to guest needs
• Recognize and report potential safety hazards, such as broken doors or railings, fire hazards, etc.
• Assist team leaders in meeting and exceeding AOS goals
• Follow financial control procedures for cash, vouchers, inventories, and receivables
• Identify and correct potential security problems, such as locking doors after hours, etc.
• Understand and follow policies and procedures for the resort’s key control system
• Follow brand and IHM standards for interacting with guests
• Prepare all necessary reports during each shift for the management team
• Check guests in and out for their reservations
• Create reservations per request of guests over the phone or in person

Job Qualifications:

• Excellent communication, computer, and presentation skills.
• Ability to work both with a team and alone
• Must be able to convey information and ideas clearly 
• Work well in stressful high-pressure situations
• Ability to maintain composure and objectivity under pressure 
• Effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance 
• Commuter benefits including transit & parking
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams 
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.