Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Summary:

This position performs complete medical billing and reimbursement functions and is responsible for all aspects of the medical revenue cycle for Remote Patient monitoring, Chronic care management and Medical Nutrition Therapy services.

Duties and Responsibilities:

• Confirm patient benefits and insurance eligibility by making calls to the insurance provider

• Follow and adhere to all regulations and guidelines set by Medicare, State programs, and HMO/PPO, etc.
• Engage in end-to-end billing process, including charge entry, claim submission (including 837's and 1500 forms), payment posting, and accounts receivable management and extract reports from billing software
• Engage in follow-ups with insurance companies and medical groups to address outstanding claims and denials, ensuring the resubmission of claims & appeal for payment
• Develop, implement, and execute departmental procedures and processes
• Collect reimbursements and analyze the revenue data to report trends related to errors & denials
• Use data to identify trends, areas for improvement, and opportunities for revenue growth
• Generate insurance reimbursement reports and analytics on key billing metrics, providing insights into the internal and external stakeholders on financial health of the organization
• Analyze and identify opportunities to optimize revenue capture and reduce revenue leakage
• Ensure compliance with healthcare billing regulations and stay current with changes in billing and coding guidelines to ensure accurate and compliant billing practices
• Conduct detailed data audits and clean-up as scheduled and as needed
• Analyzes patient billing records for completeness and accuracy and obtains additional information and clarification as necessary
• Conduct billing training for internal and external stakeholders and maintain adequate documentation of meeting
• Implement strategies to improve claim acceptance rates and reduce denials and enhance the overall billing experience for customers
• Collaborates with internal teams, supporting the efforts and needs of other departments in a team-oriented approach. Works closely with IT teams to implement technology enhancements aimed at improving billing efficiency.
• Resolves billing discrepancies by conducting further research and correcting errors
• Maintain organized documentation of all billing and invoicing activities
• Sending out invoices and maintaining a tracking system of incoming and late payments
• Following up on late or missed payments and initiating late payment notices to relevant parties
• Adjusting patient bills by reviewing remittance advice
• Maintain compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996)

• Perform other related duties as required or requested

Minimum Qualifications

• Bachelor's degree in accounting, health care administration, finance, business, or related field, with 8 years of experience in an office environment or healthcare-related field

• Knowledge of CPT/ICD-10/HCPCS codes and EHR systems such as EPIC, Kareo, eCW, Office Ally, Practice fusion, Athena, AdvanceMD, etc.
• Proficient in medical terminology and insurance plans
• Experience with process improvement, quality control, data analysis and/or reporting
• Integrity and respect for confidentiality and privacy
• Attention to detail and the ability to work with a variety of databases
• Demonstrates the ability to work independently, is self-motivated, and self-directed with excellent verbal and written communication and documentation skills
• Demonstrates strong organizational and time management skills, enabling effective prioritization of workflow to meet client requirements. Possesses excellent customer service skills to ensure client satisfaction.
• Ability to analyze problems and devise strategic solutions

• Experience with using Google Docs, Sheets, Slides and Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Preferred Qualifications

• Certification in Healthcare Billing and Management

Benefits:

• Medical, Dental, Vision, Life Insurance, and 401K

• Paid Time Off, Federal Holidays, and Leaves

• Annual Performance-Based Bonus