9 Medical Receptionist Jobs in Muskegon, MI
IHA is Hiring a Medical Receptionist Near Muskegon, MI
ESSENTIAL JOB FUNCTIONS: Not all Medical Receptionists will perform all Essential Job Functions. Some will have more targeted responsibilities such as serving Refugee Patient Populations or working on digital campaigns, both listed below.
Medical Receptionist I Responsibilities
- Greets all individuals arriving at the office courteously and ensures that their needs are met.
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
- Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
- Retrieves and files EMR/paper charts and miscellaneous reports.
- Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
- Schedules and confirms appointments based on office protocols.
- Assists with reschedules of clinics and contacts patients. Communicates with leadership when overbooks are not approved.
- Sends out necessary New Patient paperwork via MyChart or mail.
- Works the daily Work Queue (WQ).
- May oversee that daily payment and charge posting balancing is completed and correct.
- May support overdue report management and patient outreach.
- Monitors, organizes and keeps work area and waiting room neat.
- Supports other offices, attends meetings and training as assigned.
- Performs other duties as assigned.
- Provides intake for refugee population, prepares charts, schedules appointments - ensuring they are available on supervisor and provider schedules. Based on patients’ disability, medical or other needs, assists patients in scheduling follow-up appointments.
- Communicates regularly and effectively with the patients’ service coordinators, service providers and support personnel to ensure that patients make medical appointments.
- Responds to referrals of new patients in a timely manner.
- Assists by providing common communication in patient’s primary language other than English.
- For non-English speaking patients, coordinates translation services to be provided only by qualified medical interpreters for high risk communication, including medical information, advice and patient plans from providers and clinical staff. Ensures that family members, including children, and bi-lingual staff members are only translating common communication. If it is not possible to provide common communication in the patient’s language, then coordinates for translation services by a qualified medical interpreter.
- Serves as primary contact person for other staff regarding refugee patients.
- Assists in entering demographic data on cases new to the practice into intake database, prepares monthly-periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of intake processes on patient care, customer satisfaction and related process and outcome variables.
- Uses word processing software to create and update miscellaneous memos, forms and signs to communicate with office staff. Communicates to office staff as requested.
- Serves as back-up to Medical Reception team, as needed.
- Performs other duties as needed.
- Follows up on digital campaign applications and sends patient paperwork.
- Follows-up with applicants and signs them up for seminars.
- Performs other duties as needed.
- Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
- Must be able to work effectively as a member of the reception team.
- Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
- Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
- Maintains knowledge of and complies with IHA standards, policies and procedures.
- Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
- Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
- Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
- Uses resources efficiently.
- If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
ESSENTIAL QUALIFICATIONS:EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Understanding of verification of insurances.
- Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
- Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
- Service-oriented; responsive to customer needs and courteous in approach.
- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
- Ability to compute mathematical calculations to perform position responsibilities.
- Knowledge of medical terminology to perform position responsibilities.
- Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
- Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
- Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
- Ability to exercise sound judgement and problem-solving skills.
- Ability to handle patient and organizational information in a confidential manner.
- Ability to drive to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program within introductory and training period.
- Physical activity that often requires keyboarding, filing and phone work.
- Physical activity that often requires extensive time working on a computer.
- Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
- Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
Job Summary
Full Time
Ambulatory Healthcare Services
$33k-40k (estimate)
04/05/2024
06/23/2024
ihacares.com
YPSILANTI, MI
200 - 500
1994
CYNTHIA A ELLIOTT
<$5M
Ambulatory Healthcare Services
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About IHA
Established in 1994, IHA is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours. Lead by physicians, IHA is committed to providing the best care with the best outcomes for every patient and an exceptional work experience for every provider and employee. Recognized as Metro Detroits Top Physician Group by Consumer Reports magazine, IHA offers patients from infancy through senior years, access to convenient, quality health care with extended office hours and... urgent care services, online patient diagnosis, treatment and appointment access tools. IHA is based in Ann Arbor and employs more than 3,000 staff, including more than 700 providers consisting of physicians, nurse practitioners, physician assistants, care managers and midwives in more than 150 practice locations across Southeast Michigan. IHA is a wholly-owned subsidiary of Saint Joseph Mercy Health System and a member of Trinity Health. To learn more about IHA, visit ihacares.com
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The job skills required for Medical Receptionist include Customer Service, Scheduling, Patient Care, Billing, Communication Skills, HIPAA, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Receptionist. Select any job title you are interested in and start to search job requirements.
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