Responsibilities

The Field Service Technician maintains and services IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
• Deliver basic training to new Retailers or refresher / remedial training to Retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

• High school degree or GED equivalent required.
• 1 - 2 years of experience in a customer service related position
• 1 -2 years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements : Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.

g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.

May work at heights (rooftop) for installation of equipment, work in close quarters and / or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
• LI-LF1
1 day ago