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The Information Services (I.S.) Support Technician provides technical support to multiple facilities across the Region, including hospital staff and physicians, as well as internal and external employees. Provides Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets. End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person. The Information Services (I.S.) Support Technician is responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base. Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member. The I.S. Support Technician is accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations.
Full Time
$53k-66k (estimate)
05/04/2023
04/03/2024