Restaurant Host

The Confluence Hotel

200 2nd Street West, Hastings, MN, 55033

The Confluence Hotel is currently seeking a friendly and enthusiastic Restaurant Host to join our team. As the Restaurant Host, you will play a vital role in creating a warm and welcoming atmosphere for our guests. With The Confluence Hotel's commitment to exceptional customer service, we seek a candidate who can greet guests with a smile, efficiently manage seating arrangements, and provide accurate wait times. Your excellent communication and interpersonal skills and ability to handle multiple tasks with grace under pressure will be essential in ensuring a positive and memorable dining experience for our guests. If you are a proactive and customer-focused individual with a passion for hospitality, we invite you to join The Confluence Hotel and contribute to our mission of delivering exceptional service to our valued guests.

Responsibilities:

• Greet guests with a polite and professional demeanor
• Manage waiting list and table management
• Coordinate with servers and kitchen staff
• Provide menu knowledge and upsell/suggestive selling
• Ensure customer satisfaction and encourage return visits
• Use reservation system to manage bookings
• Handle customer inquiries and complaints with problem-solving skills
• Maintain a clean and organized front-of-house area

Requirements:

• Excellent communication skills
• Strong organizational skills and ability to multitask
• Polite and professional demeanor
• Experience in customer service and guest reception
• Knowledge of reservation management and OpenTable
• Ability to work in a fast-paced environment

If you are passionate about providing excellent customer service and enjoy working in a team environment, we encourage you to apply for this exciting opportunity at The Confluence Hotel.