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I.T. Support Specialist

Suite 102, KS | Full Time
Expired

Job Description

Join our team and make a difference!

The I.T. Support Specialist works as part of a team that provides professional managed I.T. services to IDEOLITY clients. These are primarily nonprofit, professional services, administrative and knowledge organizations in the Kansas City metropolitan area and elsewhere. 

IDEOLITY will consider applicants who prefer minimal full time (30 hours/week) as well as full time (40 hours/week). Occasional use of your vehicle is required and a bi-weekly mileage reimbursement will be paid.

This position has these primary responsibilities: 

  • Acting as a team member to assure the highest quality I.T. support to our clients.
  • Have an enthusiastic approach to learning new I.T. capabilities
  • Acquiring proficiency in IDEOLITY’s software stack, including remote monitoring and management software (RMM), professional services automation (PSA), knowledge base (KB), etc.

Also, you will be:
Preparing new hardware for deployment
Taking care of parts inventory and e-recycling
Occasionally going to client sites to install, troubleshoot, repair or replace computing devices


Helpful characteristics:

  1. Have a basic skill set grounded in the Information Technology discipline of computer science.
  2. Familiar with the function of personal computers, local area networks and the internet.
  3. Good written communications skills (mainly emails and ticket notes).
  4. Identify and resolve problems in a timely manner; seeks help from teammates.
  5. Works well in group problem solving situations and uses reason even when dealing with emotional topics.
  6. Demonstrates attention to details.

Education and/or Experience:

Certifications from Microsoft, CompTIA, etc. are not required but necessary for advancement and we'll help you get them.

How to apply: 

Please complete our application form and submit a cover emailthat outlines you applicable qualifications, sketches your career goals and shows that you have read this job posting. The hourly pay rates posted are for the initial 45-90 days.

Relocation assistance will not be offered for this position.
Work from home is not available for this position.

Here's some fine print:

Physical and Environmental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand and use hands to finger, handle or feel. The employee must regularly lift and/or carry/move between 25-50 pounds as IDEOLITY delivers equipment to clients, recycles older computer equipment, and sometimes moves office furniture. The employee will need to walk, climb or balance, stoop, kneel, crouch or crawl. 

IDEOLITY's public health policy:

IDEOLITY complies with guidelines imposed by public health authorities in Johnson County, KS. We will also adapt to conditions and restrictions at client locations in their respective jurisdictions.

IDEOLITY has always discouraged team members from coming to work when unwell.

Company Information:

IDEOLITY was founded over 30 years ago and has been providing managed IT consulting services for business and nonprofit organizations since then. IDEOLITY has been continuously recognized as one of Kansas City's  top Computer Networking Companies. The company is structured as a team that works both individually and collectively in order to help nonprofit clients achieve their goals in the community and to support the work of administrative, business and professional offices. For more information please visit IDEOLITY.com.

Benefits:

IDEOLITY offers the same type of benefits as any good company: 401(k) with match, health insurance, paid time off, mileage reimbursement, learning assistance, and so on.

Company Overview

  • Website 21ccc.com
  • Headquarters MISSION, KS
  • Size 100 - 200
  • Founded
  • Type Private
  • CEO THOMAS O'BRIAN
  • Revenue $10M - $50M
  • Industry Software & Networking
  • About ideolity
  • IDEOLITY* provides Information Technology consulting services to nonprofits, small businesses and professional organizations, centered on a comprehensive Managed Services Agreement under which we can apply unlimited attention to your network for a fixed monthly fee. IDEOLITY is a Microsoft Certified Partner. As a full-service I.T. provider, IDEOLITY provides training and user support in every managed services engagement. IDEOLITY sells, services and repairs computers and network equipment.

Skills for I.T. Support Specialist

The job skills required for I.T. Support Specialist include Problem Solving, Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be an I.T. Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by I.T. Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for I.T. Support Specialist

The following is the career advancement route for I.T. Support Specialist positions, which can be used as a reference in future career path planning. As an I.T. Support Specialist, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary I.T. Support Specialist. You can explore the career advancement for an I.T. Support Specialist below and select your interested title to get hiring information.

How to Become a Support Specialist

If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Support Specialist

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Step 2 Knowing the best tips for becoming a Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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