The Shelter Front Desk Customer Service Associate is responsible for assisting the public in our adoption center. This includes answering phones, answering customer questions, and processing adoptions.

Position is part time, must be available at least one weekend day.

Duties and Responsibilities

• Greet customers upon arrival with a friendly and welcoming attitude
• Answer customer questions
• Process adoptions, both on and offsite
• Process licensing paperwork
• Accept public donations and provide receipt
• Filing of adoption paperwork
• Enter microchip information
• Answer phones, return messages, and direct calls to appropriate department
• Maintain cleanliness of lobby and work areas
• Assist in restocking retail store and ringing up store purchases

Qualifications

Required:

• Excellent verbal, written, and interpersonal skills, as well as organizational skills, attention to detail, and ability multi-task
• Strong computer skills (Microsoft Office) and ability to learn shelter specific computer programs
• Must be punctual and reliable
• High School Diploma or GED
• Sincere interest in IHS mission and vision

Desired:

• Previous animal handling experience
• Previous customer service experience

Working Conditions

Most of shift spent working indoors in air-conditioned/heated building using a computer and phone

Mental, Physical and Communications Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires speaking and writing effectively and clearly in a professional manner.
• Requires treating people and animals in a pleasant, courteous and professional manner.
• Ability to lift and carry items weighing up to 50 pounds with assistance

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Idaho Humane Society is an Equal Opportunity Employer

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person