5 Director Managed Services Jobs in Ashburn, VA
ID Technologies, A CACI Company is Hiring a Director Managed Services Near Ashburn, VA
- Oversee Archon Premium Services and other Archon support offerings to insure world-class customer service for the managed service provider business.
- Provides strategic leadership, oversight and management for IT professionals.
- Recruit, mentor, build and maintain an effective team in support of the Premium Services business.
- Sets strategic and tactical priorities that align with business objectives.
- Responsible for support of high performance CSfC networks and related services.
- Ensure that meaningful metrics related to established SLAs, availability, capacity and performance are captured, validated and reported.
- Develop plans and strategies to improve performance, reliability and operational cost-effectiveness.
- Administer staff performance management and career development activities.
- Demonstrates integrity without compromise. Respect, commitment to excellence, collaboration, and agility.
- Design and implementation of IT service management process (ITIL).
- Set tactical goals and initiatives for current team
- Identify technologies that can be used to improve customer service levels
- Develop and maintain a team through coaching and performance management
- Must have a Top-Secret Clearance
- Bachelor’s degree or related field (or equivalent work experience) and 4 years of experience is required; Masters Degree in related field preferred
- ITIL certification required
- Minimum 4 years of engineering experience in a mission-to-mission, large/strategic customer segment; or
- A record of achievement and technical solution expertise
- Product certification, engineering credential, or equivalent technical credential
- Strong presentation skills
- Willingness to travel
- Must have team leadership and sales capabilities.
- Excellent problem-solving capabilities with a proven ability to manage and solve complex problems and manage multiple tasks concurrently.
- Excellent organizational skills and strong attention to details.
- Strong interpersonal skills and ability to communicate effectively with customers, suppliers, and company personnel.
- Proficiency in Microsoft Office and related software.
- Proven experience in working with cross-functional teams.
- Must possess skills necessary for proper, ethical, and rapid decision making resulting in high levels of customer satisfaction and customer retention.
Job Summary
Full Time
$180k-234k (estimate)
05/19/2024
07/01/2024
The job skills required for Director Managed Services include Leadership, Microsoft Office, Integrity, Initiative, Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Director Managed Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director Managed Services. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director Managed Services positions, which can be used as a reference in future career path planning. As a Director Managed Services, it can be promoted into senior positions as a Top Administrative Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director Managed Services. You can explore the career advancement for a Director Managed Services below and select your interested title to get hiring information.
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