About Inner-City Computer Stars (i.c.stars):

Since 1998, i.c.stars has been running an intensive 16-week technology and leadership transformational learning program to break the cycle of oppression for inner-city adults. Our experiential and project based learning approach - rooted in systems thinking and problem solving - is core to how we develop Technology and Community Leaders. Over the past 25 years, our programs have transformed lives and strengthened communities, and we are committed to continuing to build upon that legacy. On average, our graduates’ earnings increase by 300%, with an 83% placement rate and a 90% industry retention rate after one year. Furthermore, many of our graduates go on to become homeowners, entrepreneurs, community leaders, and advocates for change. One of our 1,000 alumni summed up the impact in this quote: “i.c.stars allows space for CREATORS to architect their career, their lifestyle, and even more deeply consider generational wealth…”

Our Mission:

i.c.stars works to activate a technology community of change agents to power social and economic freedom.

Our “STARS” Core Values:

S= Stewards. We are committed to creating opportunities for others.

T= Teachers. We know that to learn and lead is the greatest form of justice.

A= Agents of Change. We invest in change and innovation, not charity.

R= Resilient. We’re strong, courageous, and capable of overcoming adversity.

S= Solution Finders. We shape our future by solving problems in and with the community.

POSITION SUMMARY

i.c.stars is hiring a Data and Continuous Improvement Specialist to join our organization at an exciting time of organizational evolution. Reporting to the Chief Learning and Program Officer, the Data and Continuous Improvement Specialist will collaborate and work with a variety of critical stakeholders to advance key data and continuous improvement projects that align with our organizational goals. The highest priority project slated for 2024 is the establishment of a program “data dashboard” and continuous improvement infrastructure that enables us to see snapshot data, patterns, and trends regarding our program data across all i.c. stars cities. As our organization continues to grow and evolve, having a data dashboard and additional infrastructure will be critical to managing program quality and execution and to support 1 continuous improvement.

KEY RESPONSIBILITIES

Data Continuous Improvement Infrastructure Development and Management (45%)

1. Increase the breadth and quality of data that is tracked, monitored and analyzed for both internal use and external reporting.
2. Engage with a variety of internal and external stakeholders to develop data collection systems, processes, and tools to enable accurate data snapshots and trend analysis over time (pre-data dashboard).
3. Consult with partners, leaders and other professionals about specific operations and how to optimize them using data.
4. Oversee the development of new databases, monitoring database performance and interpreting raw data and turning it into usable feedback and applications.
5. Evaluate processes to develop strategies that help improve processes and operations.
6. Engage with a variety of internal and external stakeholders to develop a program data dashboard, processes, and tools that enable accurate data snapshots and trend analysis over time
7. Collaborate with the Chief Learning and Program Officer to develop the continuous improvement cycle learning strategy to accompany the program data dashboard

Data Analysis Subject Matter Expertise, Knowledge Sharing, and Capacity-Building (20%)

1. Engage in a data collection audit and recommend improvements (Ex. Look at how we ask questions on the application- specifically around pre-program earnings).
2. Clarify and share data analysis best practices with a variety of stakeholders, including program staff and the executive leadership team.
3. Use in-depth knowledge and understanding of data collection, analysis, visualization, and continuous improvement cycles (based on experience, research or education) to build capacity and skill in colleagues.
4. Counsel and advise colleagues on data-responsive continuous improvement cycles to improve outcomes and achieve goals.
5. Prepare and lead CRM training for different user levels (virtual).
6. Assist in training all staff on data entry and reporting requirements, responsibilities, and processes.