We are seeking a skilled General Manager to oversee our operations in the hospitality and food industry. The ideal candidate will have experience in restaurant management, team leadership, and a strong understanding of food safety protocols. The said individual will be responsible for managing a large team, hiring and training, working seamlessly with HR, entry-level accounting, scheduling, and payroll. 50-60 hours per week and weekends are a must. The Center offers a generous benefits package.

Responsibilities

• Responsible for the sales, profits, staffing, image, and operation of the bowling department
• The individual will be responsible for administrating business goals in revenues, expense, profitability, customer satisfaction, and employee morale for these departments.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures
• Be consistently on the floor to provide sales support and troubleshoot location issues.
• Directly supervises department supervisors to ensure they comply with established store policies, procedures, and sales goals.
• Provides operational and customer service training for employees at all levels
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc
• Prepares and presents performance evaluations and counseling notices to direct reports
• Knows and understands the department's employees' job responsibilities
• Assists the Marketing Department with ideas to help increase store traffic upon request
• Conducts alcohol and age restriction control in accordance with company policies
• Reports all irregular issues and problems to management for a solution
• Develops a diverse, high-performance team by coaching, counseling, and mentoring
• Review department time sheets for accuracy of hours and overtime
• Assists with new hire orientation for store employees
• Monitors departments staffing on a daily basis to ensure each department is adequately staffed
• Audits refund and/or credits against itemized sales from the previous day
• Audits cash drawers and transactions
• Audits and track special events
• Creates Daily Audit Report with sales information and auditing discoveries for store management
• Researches problems discovered during audits
• ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances
• Enforces compliance with all local, state, and federal regulations and company policies pertaining to safety and loss prevention

Requirements:

• Hospitality / F&B Management
• Parties, Events, and Corporate Sales Experience
• Bowling Experience is a huge plus
• Ability to work 50-60 hour weeks
• Ability to work weekends
• Strong administrative skill set
• Basic Marketing Understanding
• Ability to manage a team of 30-plus people
• Basic HR understanding
• Hiring, Training, Coaching, Mentoring, and Firing when necessary
• Ability to handle basic/entry-level accounting
• Solid Computer skillset including Word, Excel, basic graphic design
• Scheduling and payroll

Job Type: Full-time

Pay: $150,000.00 - $250,000.00 per year

Work Location: In person