About us: Icon Payments is a full-service end-to-end web development and mobile applications solutions company. With our team of experts and professionals in their respective specialties in helping our client's business establish and maintain its presence over the web. We understand the value of effective marketing. Our goal is to provide our clients with excellent business solutions to help you widen the extent of your business.

What we provide:

· Office located in the center of the financial district, with a warm and friendly work environment

· A comprehensive training program that covers basic knowledge of the merchant service industry, the introduction of our highly competitive and cutting-edge products

· A strong analytical team and customer service support

· Office pantry with unlimited free drinks and snacks

· Benefits such as PTO, Group health insurance, etc.

Some of your daily tasks would include:

• Provide exceptional customer service.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Schedule appointments for sales staff to meet prospective customers.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Maintain knowledge of new products.
• Provides on-going support to insurance clients as needed.
• Provide customers with additional information about new products and services.
• Retention Specialist

Job Requirements:

· Fluent in Mandarin and English

· Possess an upbeat, positive and enthusiastic attitude.

· Be a great self-starter with a sense of urgency.

· Proficiency to multi-task, follow-thru and follow-up.

· Excellent Communication/interpersonal skills.

· Professional phone etiquette.

· Problem-Solving Capabilities.

· Prior Sales Experience.

Job Type: Full-time

Work Schedule: 9:30 am - 6:00 pm

Location:

· New York, NY 10004 (on-site required)

Language:

· Mandarin (Preferred)

· English (Required)

Work authorization:

· United States work authorization required

Job Type: Full-time

Pay: $3,000.00 - $4,500.00 per month

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10004: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer retention: 1 year (Required)

Language:

• English (Required)
• Mandarin (Required)

Work Location: In person