OPERATIONS ASSOCIATE (Grants Management)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place.

Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

Diversity & Inclusion, is simply who we are and what we do.

ICF seeks an Operations Associate with coordination experience in criminal justice, juvenile justice or victim services projects to support a financial management training and technical assistance project on behalf of the Office of Justice Programs (OJP).

The Operations Specialist will provide support for training and technical assistance (TTA) activities including responding to field requests for technical assistance, maintaining a clearinghouse of current and relevant organizational financial management and grants management materials, supporting webinars as needed, conducting grantee outreach, providing project infrastructure and administrative support, and providing logistics support for regional trainings and meetings.

This role is work remote with ability to travel to client offices in DMV area and to ICF Reston office.

What you will do

• Supporting project training and technical assistance (TTA) delivery
• Supporting virtual TTA and other webinars as necessary
• Drafting outreach materials including correspondence and eblasts
• Maintaining and updating project Standard Operating Procedures and templates
• Managing and monitoring a project dashboard and SharePoint portal
• Supporting project quality control through activities such as monitoring deliverables schedule, master project files, and ensuring compliance with project SOPs (Standard Operating Procedures)
• Providing logistics support for trainings and regional meetings (i.e., meeting space, A / V equipment, travel support) as needed
• Collecting and compiling data for project reports
• Creating and processing consultant agreements and expense vouchers
• Performing other related duties as assigned

The work requires collaboration with a variety of clients and project points of contact. The candidate must plan and carry out concurrent activities that will ensure a timely and orderly provision of TTA, and must display decisiveness, diplomacy, and sound judgment in resolving difficult problems in work assignments, which are often of a complex and sensitive nature.

The candidate must be able to multi-task, and display sensitivity to the confidential nature of federal client work and of the communications between ICF and clients.

Your minimum qualifications

• Bachelor's degree from an accredited institution.
• 3 years in coordinating complex projects.
• Minimum 1 year working knowledge of effective provision of TTA.
• US citizenship required by federal government contract.
• This position requires a Public Trust security clearance. Applicants will be subject to government security investigation to obtain clearance prior to the start date.

Additional skills we expect you to have

• Ability to create and manage timelines and collaborate with other teams to complete a project deliverable.
• Ability to work under pressure and perform multiple tasks with accuracy.
• Strong writing and proofreading skills with careful attention to detail.
• Proficiency with MS Office Applications : Word, PowerPoint, Outlook, Excel

What we would like you to have

• Knowledge of the general nature of the victim services and victims’ rights field
• Experience with remote and web-based learning
• Experience with meeting and conference logistics
• Experience with webinar platforms
• Knowledge of email marketing platforms such as GOV Delivery and MailChimp
• Ability to work in a fast-paced environment on multiple projects and tasks
• Project coordination
• Experience with Smartsheet, Salesforce, Microsoft Teams, WebEx and Zoom

Professional skills you will use

• Ability to communicate well, both orally and in writing, demonstrated highly professional demeanor.
• Excellent verbal and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work with various levels of internal staff, clients, grantees, and vendors required.
• Ability to work autonomously and multi-task in a fast-paced environment.
• Ability to create and manage timelines and collaborate with the team to complete project deliverables.

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