ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. We are actively seeking a Marketing Operations Specialist who possesses strong technical acumen and is well-versed in cutting-edge marketing and communications technologies. This individual will lead marcomms technology and data initiatives, aligning them with the digital strategy of a large-scale federal government client. As a Marketing Operations Specialist , you will: * Communicate and collaborate with a federal client and IT vendors to address technology-related business requirements . * Develop technology-focused recommendations to enhance performance, customer engagement and experience . * Monitor program performance , identify inefficiencies, and seek opportunities for digital innovation . * Evaluate strategies, tools, and p rocesses related to customer data management . * Advise on system enhancements to optimize the effectiveness of custo mer data c ollection and management . * Advise on strategies to enhance customer s' experience in receiving and accessing data and information . Minimum Qualifications: * Bachelor's degree * Three ( 3 ) years' experience performing business process improvement * Three (3) years' experience using analytical techniques and principles * Three (3) years' experience working with marketing and communications technologies and platforms such as GovDelivery, Webex, X , Facebook , and YouTube * Three (3) years' experience working with CRMs such as Salesforce and Hubspot * Able to obtain and maintain a Public Trust Clearance (federal government background check) Professional Skills: * Exceptional leadership skills * Excellent organizational skills with the ability to prioritize and manage multiple projectsand priorities * Understanding of industry trends and ability to keep up to date with technologies * Strong interpersonal, problem-solving, and decision-making skills * Demonstrated ability to interface effectively with clients, project team members, and colleagues. * Understanding of f ederal government preferred technologies and platforms Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discriminationrights ,the Pay Transparency Statement , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :
$57,737.00 - $98,153.00 Nationwide Remote Office (US99)