ICC Community Development Solutions (ICC CDS) is a leader in enterprise Content Management Solutions enabling digital transformation and process automation. Our highly trained staff determines optimal solutions and implementation, as well as provides training and support after installation. ICC CDS offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate superior client communication and attention to detail capabilities as well as a keen desire to have a meaningful impact in a values-based, team-oriented business environment. This is a part time, hybrid position in Rochester, NY, paying up to $19.00/hr.

GENERAL DESCRIPTION OF POSITION:

The primary focus of this position is to handle all client collection calls, respond to client requests, scan deposits, support the team with on-site needs, process billing and other day-to-day activities within the accounting department.

ESSENTIAL RESPONSIBILITIES or tasks performed:

• Build relationships with our clients and follow up on resolutions regarding questions/issues.
• Make collection calls and take incoming A/R calls in a client service-oriented manner.
• Investigate and resolve client inquiries by triaging and involving appropriate individuals.
• Update client information and notes in accounting and related systems, as required.
• All CDS collections - manage email requests and phone calls re: open invoices
• Take over LSAP confirmation process - confirming customer renewals on LF website
• Take on PO entry for all LSAPs in GP
• Respond to customer requests for budget amounts for future year
• Perform other duties as assigned.

QUALIFICATIONS AND KEY COMPETENCIES:

• Prior accounting, clerical or client service experience preferred
• Working knowledge of Microsoft Office with Excel skills
• Attentiveness to detail
• Ability to work independently and within a team
• Strong verbal and written communication skills
• Client service approach and perseverance
• High level of interpersonal skills to interface with our clients
• Personal values that match our corporate values

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This is an office environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to sit or stand while reading and typing on a computer. The employee may occasionally lift and/or move up to 20 lbs. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment and physical demands for remote work status may differ to on-site status.

Management reserves the right to add or change duties and job requirements at any time.

***General Code is an Equal Opportunity Employer

From: General Code Enterprises LLC