Description

Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practices.

Essential Functions

Receive patient calls in a high-volume call center environment and is responsible for scheduling the patient with the correct type of provider

Utilize various systems to determine appointment availability and schedule the appropriate appointment

Collects all relevant patient demographic information including insurance coverage, patient medical history, etc.

Educate patients on referral process and arrange for any diagnostic testing.

Leverage fundamental understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care

Maintain patient confidentiality

Take on any other responsibilities assigned by the manager

Requirements

Job Specifications

Typically has the following skills or abilities:

2 years of experience in Healthcare, or a related field

Strong customer orientation and servicing skills

Consistently displays professionalism and positive rapport with fellow employees

Demonstrate initiative in accomplishing department and company-wide goals

Excellent communication skills with patients over the phone in an energetic and empathetic manner

Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously

Detail-oriented and well-organized

Flexible schedule

Computer savvy

Bilingual English and Spanish Required

Preferred Skills

Experience with NextGen

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The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.