As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs inspires us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well-appointed large guestrooms include 41 elegant suites. Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

Your day to day

Delivering room service food and beverage orders to guest rooms; also assisting in the maintenance of the room service area and equipment.

KEY DUTIES:

• Delivers and serves food and beverages to hotel guest's room; set up and serve the order in the guest's room according to specifications and standards.
• Completes customer payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks.
• Describes all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests.
• Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware "roll-ups".
• Alerts Management of any service and/or safety issues.
• Makes appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promotes teamwork and quality service through daily communication and coordination with other departments.
• Coordinates VIP deliveries with appropriate departments.
• Answers room service phones and record orders; utilize up-selling techniques to increase sales.
• Retrieves trays from guest rooms and hallways within prescribed time period.

Qualifications and Requirements:

Minimum: Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the kitchen
• Handling objects, products and utensils
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.

We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.