Company DescriptionWe are a global team of dedicated and experienced architects, engineers, planners, designers, and technology professionals who share a common desire - to help our clients create liveable, sustainable, and advanced urban environments. Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis IBI Group moving forward. Please refer to our website for more information.Job DescriptionHere’s how we work:IBI Group’s Intelligence team understands that managing traffic and publishing the right information to the public can be a real challenge. That’s why we are developing solutions for our clients to make our cities smarter and our lives better. Combining data and complex algorithms with an intuitive user interface, our goal is to keep cities moving around the world. Our traffic management platform assists agencies in monitoring traffic conditions and responding to incidents, weather, and anything else that can impact the regular flow of their transportation network. Our solution facilitates event declaration and publication to the public, controls ITS infrastructure such as message signs and traffic detectors, and monitors traffic conditions and backup to provide awareness to agencies and motorists. We're looking for a critical thinker with a passion for improving transportation through technology. You'll have the opportunity to work closely with experienced product team members for support and guidance, while retaining autonomy and direction over how you contribute to the team. This role will be working with the Wisconsin Traffic Management Center, working with TMC operators and traffic engineers to support their use of our software to improve traffic operations. You'll be a critical interface between the product team, client team, and our end users, so good communication and relationship management skills are important. Your key responsibility will be helping our client team--answering their questions and investigating and either escalating or resolving their issues. Experience working with customers is a definite plus.Please note: This will be a fulltime on-site job opportunity where the candidate will be required to go to the Wisconsin Traffic Management center located in Milwaukee, Wisconsin.Most of the things you’ll work on:Provide day-to-day user support, answering questions and explaining processes and workflows to aid users in understanding system functionalityTroubleshooting device and system configuration issues in order to determine if the problem is in code, configuration, user input, or external software/hardware.Manage system configuration with devices, base mapping updates, and system parametersIdentify desired operational outcomes and implement system business rules to improve efficiency and support standard proceduresAnalyze operational data and develop reports to help our clients monitor and improve transportation system performanceTrack reported issues and current resolution status, maintaining close communication with theMaintain close communication and coordination with the Project Manager, other Traffic Operations Managers and ITS Engineers/Technicians.Be available to be on-call for off hour support when the need arises.QualificationsYou'll need to have:One (2) to five (5) years of experience Bachelor's degree in computer science, engineering, or other related fieldsExperience working with/providing user-support of computer hardware and software systemsAbility to coordinate real time activities and initiate immediate priorities, for self and support staffExcellent oral and written communications skillsExcellent problem solving and analytical skillsAdditional InformationWhy you should work for Arcadis IBI Group :Our employees will find a design environment where collaboration is at the core of the business. We proudly support our team members through continuing education, completion of licenses and certifications, memberships in professional societies, seminar and conference attendance.Competitive Base Salary based on industry standardsRobust Extended Medical BenefitsParticipation in Incentives ProgramRemote Work Options or Hybrid WFH-Office Schedule depending on the needs of the businessCoverage of Licensing Fees and Annual Dues to Professional AssociationsProfessional Development & Self Directed Learning ResourcesAs an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. We thank all applicants for their interest. However, only those selected for an interview will be contacted.As part of Arcadis IBI Group's selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record. We request applicants submit a RESUME highlighting relevant work experience; please limit PDF files to 10MB. For design related roles, we also require a portfolio to review.We thank all applicants for their interest. However, only those selected for an interview will be contacted.#LI-SR3