Qualifications: 

As a Maintenance Renewal Sales Support associate, you will be responsible for supporting the generation of revenue through maintenance and subscription renewals and upselling of additional services. This will be accomplished through supporting the Renewal Sales team in all aspects of documentation, reporting, and task management throughout the selling cycle. This is a sales support role assigned to a specific territory demanding interaction with multiple levels of leadership within Diebold Nixdorf, as well as, small/mid-size financial institutions throughout the US and Canada. 

Responsibilities:

ESSENTIAL FUNCTIONS (Describe the Essential Job Responsibilities, Be Specific and Concise.)

Some essential functions of this position include:

1. Follow best practices and processes to support the Renewal Sales team in achieving and exceeding the annual quota through thorough and accurate completion of service renewal tasks

1. Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue and cash flow

1. Assist in the response to customer emails promptly related to service renewals

1. Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer-proposed solution to ensure renewals are closed timely

1. Create and provide full customer equipment lists showing current equipment under contract and update equipment on each list based on customer feedback

1. Submit all tasks related to customer changes and renewals to the Global Business Services team and manage the renewal to ensure completion

1. Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.

1. Collaborate with your sales team and provide working documents as required

1. Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, marketing campaigns, and technology changes.

1. Assist in executing campaigns targeted to existing customers

1. Assist in other sales and marketing tasks as needed

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES (State the Type and Amount of Education, Experience, Skills, And Abilities Suggested to Fully Perform the Requirements of The Position.)

Minimum Requirements

1. Bachelor's Degree preferred

1. A strong work ethic and ability to manage a high volume of tasks at the same time

1. 1-3 years of experience in sales support, data entry, and/or customer service

1. Excellent verbal and written communication skills

1. Proven track record of flexibility in a team setting

1. Customer-focused with a passion for exceptional customer service

1. Able to thrive in a fast-paced inside sales/customer service environment

1. Highly organized, able to prioritize and manage time effectively

1. Able to track information accurately and have strong attention to detail

1. Able to maintain an upbeat attitude at all times

1. Exposure to CRM systems and previous customer service experience a plus

1. Highly motivated, well-organized, flexible, and results-oriented

1. Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment

1. Excellent mathematical skills with an emphasis on accounting or financial math

1. Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy

1. Knowledge of Salesforce.com preferred

1. Proficient with technology, Microsoft Office; prefer Outlook and Excel

1. Able to learn new systems quickly