Description

Ushers serve as the primary point of contact for patrons once they enter the Lincoln Theatre. They act as hosts – providing direction to seats, answering questions, and facilitating conflict resolution. They work in conjunction with security staff and report to the house manager.

DUTIES :

• Greet patrons as they enter the venue; make them feel welcome

• Direct patrons to seats for reserved seating shows

• Assist patrons in finding seats during general admission shows

• Assist patrons in need of accessible seating

• Answer or find the answer to any patron questions

• Act as eyes and ears – report any concerns to security or management

• Enforce house policies, such as photography restrictions

• Clean the theatre after performances

• Perform some security functions as needed, such as controlling access to VIP seating areas

Qualifications

• Professional, welcoming and friendly demeanor

• Confidence in interacting with the general public on a regular basis

• Interpersonal problem-­‐solving and communication skills

• Ability to listen attentively – both to instructions and to patrons’ needs

• Ability to remain focused during stretches of down time

• Willingness to take on new tasks as directed