The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Maplewood and St. Paul locations.

A $2,000.00 sign-on bonus will be offered; $500.00 to be paid out on the pay period after completing 3 months, $500.00 to be paid out on the pay period after completing 6 months, and $1,000.00 to be paid out on the pay period after completing 12 months of employment. The sign-on bonus requires a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Schedule patient surgeries, colonoscopies, diagnostic tests and appointments
• Coordinate with other specialty groups to schedule complex surgical cases
• Utilize strong communication, problem solving skills and attention to detail to maximize physician schedule for efficiency
• Provide follow up to patient inquiries, contacting provider as necessary
• Obtain authorization requirements per insurance guidelines
• Coordinate the transmission and acquisition of patient records
• Any and all other duties as assigned

Education and Experience Requirements:

• High school diploma/GED or equivalent
• 1-3 years recent experience scheduling surgical procedures in a clinic/hospital or out-patient surgery center
• Superior communication skills (verbal and written) & organizational skills; ability to manage multiple priorities & facilitate efficient patient/workflow within the clinic.
• Experience with NextGen EMR a plus!
• Basic knowledge of anatomy, physiology, medical terminology & medical clinic flow strongly preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.