Job Summary:
As a Service Advisor at Hyman Brothers Kia Auto Group, you will play a crucial role in delivering exceptional customer service for our automotive dealership in Midlothian, Virginia. You will be the first point of contact for customers visiting our service department, and will be responsible for addressing their needs and ensuring their satisfaction. This individual contributor role will require strong communication and organizational skills, as well as the ability to work in a fast-paced and dynamic environment. This is a full-time position with a competitive salary and comprehensive benefits package.
Compensation & Benefits:
- Competitive salary based on experience and qualifications
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off and holidays
- 401k retirement plan
- Employee discounts on automotive products and services
Responsibilities:
- Greet customers in a friendly and professional manner, and provide excellent customer service throughout their visit
- Schedule and confirm appointments for vehicle maintenance and repairs
- Consult with customers about their vehicle's needs and provide accurate and detailed estimates
- Communicate with technicians to determine timeframes and provide updates to customers
- Ensure that all work orders are completed accurately and in a timely manner
- Process payments and handle all financial transactions
- Handle customer complaints and issues with a positive and proactive approach
- Maintain a clean and organized work area
- Keep updated with product and service knowledge to effectively assist customers
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work in a fast-paced and team-oriented environment
- Proficient in using computer systems and applications
- Availability to work weekends and/or evenings if necessary
- Valid driver's license with a clean driving record
EEOC Statement:
Hyman Brothers Auto Group is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.