Description

Looking for dynamic Medical Receptionist/Wellness Coordinators to staff our Encinitas/Carlsbad clinic location. The Wellness Coordinator/Medical Receptionist is responsible for assisting the clinic team on providing care to our customers in a fast-paced environment. The Wellness Coordinator will assist the Nurse with all duties while enhancing the customer experience at Hydration Room.

Candidates must be able to work two to three days a week, with weekday availability, Thursdays, and Fridays, from 8:30-6:30 pm. Also must be available to work one weekend day either Saturdays and Sundays from 9-5pm.

This position will be a part- time, non-exempt position that reports to the District Clinic Manager at the Hydration Room.

Duties/Responsibilities:

• Perform basic administrative, clerical, and technical supportive services to coordinate patient care.
• Works with RN to maintain clinic and nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.
• Keeps the clinic in compliance with Hydration Room inspections before and after each shift.
• Maintains a safe, secure, and clean environment for customers by following protocols for cleanliness in the clinic.
• Responsible for logging in to tip system to ensure all staff is accurately clocked in-n-out for each shift.
• Assist customers with point-of-sale system at the beginning and end of services, which includes overseeing cash shift procedures.
• Retrieve phone messages, return phone calls, and chart documentation in a timely manner as needed.
• New Pt call backs. If question they will get nurse or have nurse call back pt. Chart call back done
• Stocking IV cart and the hard stock in nurse room. Notify nurse of any shortages in supplies.
• Perform other duties as may be assigned by the clinic team, RN, or physician.
• Acts as a liaison between management and clinic staff to ensure updates on promotions, current protocols are implemented correctly.
• Assist in training of all new staff members.
• Performs other related duties as required or assigned by the supervisor.

Requirements

Required Skills/Abilities:

• Solid understanding of current medical practices and principles
• Ability to quickly comprehend and take direction from Registered Nurse
• Active listening and strong communication
• Self-confidence
• Excellent organizational skills and attention to detail.
• Expert in customer interaction and retention

Education and Experience:

• High school diploma or equivalent required.
• Medical Assistant Certification preferred but not required.
• Prior Medical Assistant experience preferred.
• Previous Customer Service experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Must be able to traverse the entire facility.
• Must be able to lift up to 15 pounds at times.