Responsibilities and Duties: 

• Create a relationship with our commercial and residential Insurance Adjusters, Insurance Agents, and Customers.
• Utilize the several programs required to process claims add notes and billing. (MICA, Xactimate, Housecall Pro)
• Follow up with Adjusters, the insured and the technicians working on the job sites.
• Assist with answering phones.
• Schedule new jobs coordinating with Project Managers in Florida and Texas / Enter in Housecall Pro
• Give claim to Estimators/Pull estimates from Xactimate and upload into Xactanalysis, as well as other systems (Contractors Connect / Alacrity)
• MICA - Verify photos are present, Work Authorization, & COS (done once job is complete)
• Upload invoices into Alacrity and notate in Xactanalysis
• Enter preliminary cost in HCP. Validate WO is signed by correct homeowner
• Work claim and leave notes accordingly (daily).
• Ensure jobs with equipment are followed up on and current jobs are on schedule until complete.
• Reviews reports in Xactanalysis to ensure Tech made notes in the field/Order pods/Contact adjusters, follow up on claims
• Close out jobs – Ensure Final estimates are entered into Housecall pro and verify Photos/documentation are in MICA
• Review Accounts Receivable and collect
• Ensure invoices received are sent to Job Costing.
• Perform Collections on any upcoming or past due invoices.
• Experience managing multiple projects and able to multi-task in multiple territories.
• Excellent oral and written communication skills to build and present client solution/value-based proposals
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast-paced environment
• Certifications preferred (Xactimate)
• Ability to successfully complete a background check subject to applicable law
• Other Duties and Responsibilities as assigned

Preferred Skills, Experience & Requirements:

• High school or equivalent (Preferred)
• Knowledge in remediation and restoration: 1 year (Preferred)
• Experience with Xactimate (Preferred)
• Experience with MICA (Preferred)
• Experience with Housecall Pro (Preferred)
• PREVIOUS ADJUSTER RELATED EXPERIENCE A PLUS!

Pay Frequency:

• Weekly

Typical start time:

• 8:00 AM

Typical end time:

• 5:00 PM

Benefits:

• Medical
• Paid Vacation
• Paid Holidays
• Bonus