About us

Hyde Brothers Printing and Marketing is a small business in Marietta, OH. We are professional, agile, customer-centric and our goal is to Continue our growth in the MOV. Hyde Brothers Printing and Marketing has served the area and beyond since 1910. We are looking to add a team member that is customer focused, organized, task oriented, collaborative, engaging, and brings a positive mental attitude. The ideal candidate must understand and embrace teamwork. .

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

Hyde Brothers Office Manager

The Office Manager above all else will possses a can do, positive mental attitude and will work closely with our clients, from assisting them to find the right printing/branding solutions with the help of our internal team to ensure a successful outcome. This individual must be a self-starter who can work with minimal supervision, trust worthy, team player, innovator, and reliable. As one of the faces of our company, this individual must possess a professional, motivated, and positive attitude in every customer interaction. Outstanding customer service and relationship building is vital.

Specific Responsibilities:

· Prepare quotes for clients.

· Enter sales orders and submit supplier purchase orders.

· Work directly with customers and suppliers to resolve order-related issues.

· Facilitate proof process.

· Track orders through production and delivery process to ensure timely delivery.

· Work with customers and suppliers should there be any issues.

· Complete invoicing and submit to client contact.

· Actively listen for and alert sales team to upsell opportunities.

· Maintain customer and supplier information within database.

· Answer incoming phone calls and emails and redirect inquiries to the appropriate party.

· Coordinate incoming and outgoing mail.

· Other duties as assigned.

Key Objectives For This Role Include:

· Deliver an excellent customer experience at every step of the sales process.

· Coordinate information and ensure accuracy to achieve target gross profit margins.

· Portray a positive and professional image of the company in all written and verbal communications.

· Look and anticipate growth opportunities within client base.

· Attention to detail

· Act on any cross and upselling opportunities.

Qualifications & Experience:

· 5 years of experience focused on customer service and order processing

· Bachelor of Science Degree from an accredited university, preferably in Sales & Marketing

· Strong computer and Microsoft Office skills

· Willingness to learn and to be familiar with products, pricing, and policies

· Prior experience in the print and/or promotional products market(s), preferred but not necessary.

Leadership Competencies and Personal Characteristics:

· Strong communication, time management, and prioritization skills

· Ability to multi-task in a fast paced environment

· Deadline-oriented with a strong sense of urgency

· Detail-oriented with a high level of accuracy

· Creative problem solver that can operate under short deadlines

· Team player with a willingness to chip in and do whatever is needed to get the job done for their own work or assist a team member on their projects without having to be asked.

· Strong ethics and integrity demonstrated at the highest level

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person