Bellman Job description and General duties

• Welcoming guests at the main entrance and greeting them appropriately as per the time.
• Escort guests to their rooms and explain hotel facilities.
• Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request.
• Assist with valet parking during the arrival and departure of the guest.
• Receive and store the guest luggage and keep a proper record of level tags
• Store the guest’s luggage in the luggage room and respond to their request.
• Tie the luggage tags to the guest’s luggage, especially for group check-in.
• Guide the guests to arrive at the reception desk and to wait beside them.
• Receive the room key from the front desks and escort the guest to the room.
• If guest want to change the room be prepared for, transferring baggage from one room to another.

You should remember the guest by name especially; repeat guests, VIPS, repeat guest long-staying guests and always greet guests as saying Welcome again.

Recommend to the guest about the Food and Beverage outlets’ operational times.

Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items.

Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest.

Clean and maintain the baggage room and work area assist in maintaining.

Report to the reception desk or bell captain about any malfunctioning equipment.

Maintains and upkeep the appearance of the hotel lobby and entrance.

Source: Hospitality Online